Willaim needed to set up a new online bank account, but he did not know where to start. William came along and was supported over several weeks to develop his digital skills to be able to set up and safely use an online bank account.
“I hadn’t set up a bank account in years, and thought it was something that you could still do on the street. I went along to the Library and met Adult Learning, and the lass said yes, they could easy help me. I said that it would likely be a challenge at my age, but they helped me and explained everything. With their help I got the bank account opened. I can do banking online for the first time in my life and I’m making better use of my mobile phone for other things too”.