You Said, We Did
We receive lots of feedback from learners through evaluations, focus groups and discussions. You may be interested to hear about changes we have made as a result. This is what you said and what we did about it.
1. You don't like spending time filling in forms
We have simplified our enrolment process. You still need to fill in a form, but we have kept to a minimum the information we ask for.
We also ask you to complete an evaluation form so that we know about your experience of learning and how we can improve on it. To cut down on paper, we are piloting use of VOXUR (a video in a box) to collect your views.
If you need help with forms, a member of staff will be happy to help.
2. You asked for better and up to date information
This website is our response. As well as Adult Learning's classes, we host classes by Shetland College, the voluntary sector and in conjunction with Shetland Arts. Let us know if you have any further ideas.
We hope that the website will evolve to become the main source of information about community based adult learning and that we can simplify the evening class booklet in coming years to cut costs.
3. You asked us to communicate by e-mail or text
If you prefer to communicate via e-mail or text, we will. As more people use the internet, text and e mail, we will improve our use of technology to communicate with you.
Last year we successfully piloted text messaging to communicate with people learning English as an additional language.
4. You want us to recycle and save energy
We recycle plastic, aluminium, paper and glass at our base in Lerwick. Some of our craft classes also recycle materials.
Our programme is very much community based and many tutors are based in the community. This cuts down on the need for folk to travel to access classes. We intend to develop the website as the main way to access information and book classes, and to cut back on the size of the Evening Class Booklet to mimimise paper and postage in coming years.
5. You want to to learn about computers using up to date equipment
We have upgraded our IT equipment and now have wifi at the Old Library Centre as well as an electronic whiteboard.
We recognise that computers now play a big role at work and in personal life and that folk can feel disadvantaged if they are unable to use computers. Every learner taking part in a Literacy, Employability or English for Speakers of Other Language Class has an opportunity to learn computing basics.
Your Views Matter!
We are always keen to hear your views about learning.
What difference has learning made to your life?
Is there anything we could do differently to improve your experience of learning?
What other courses would you like to take part in?
Send us your views and comments via our online form
